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The Essential Guide to Ensuring Customer Success

The Essential Guide to Ensuring Customer Success

Customer success is more than just a rebranding of quality customer support, as it involves a fresh mindset to establish a relationship with your customers. The aim of a focused customer…

The Lessons We Learned on ERP Trends in 2020

The Lessons We Learned on ERP Trends in 2020

2020 will not soon be forgotten. In the world of Enterprise Resource Planning, just as everywhere else, we encountered unprecedented challenges that forever changed the way we do business. But…

How Independent Is Your “Independent” Software Advisor?

How Independent Is Your “Independent” Software Advisor?

In this article, we outline our independent approach to what essential things you should check before taking any advice on software licensing.  Being independent does not…

How a Client-Side Delivery Manager Can Benefit You

How a Client-Side Delivery Manager Can Benefit You

As you start the process of updating your ERP system, you should be prepared to have a strong project manager on your side. A client-side project manager is a specialized…

Managing Supply Chain Disruption in the ‘New Now’

Managing Supply Chain Disruption in the ‘New Now’

Learn how well-defined, mature business processes can help you drive improved performance and provide insight you can use to develop requirements for supporting technology. Image alt text: Woman in face…

Reimagine After Sales Customer Success with Cloud ERP

Reimagine After Sales Customer Success with Cloud ERP

An effective customer success strategy requires walking with your customer in every step of their journey to achieving the result they want, commencing after the sale is made and sticking…