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Etter + Ramli: The Essential Guide to Ensuring Customer Success

The Essential Guide to Ensuring Customer Success

Customer success is more than just a rebranding of quality customer support, as it involves a fresh mindset to establish a relationship with your customers. The aim of a focused customer strategy is to deliver maximum value to your customers while supporting them on their journey, which leads to fulfilling their goals. Walker suggests that customer experience is going to be the key differentiator over price and product in 2020. Moreover, Oracle has already stated that 86% of customers are ready to pay for…

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The Lessons We Learned on ERP Trends in 2020

2020 will not soon be forgotten. In the world of Enterprise Resource Planning, just as everywhere else, we encountered unprecedented challenges that forever changed the way we do business. But the most important aspect is: we survived it, and the lessons we learned made us stronger. All of us are now better equipped to face the obstacles of uncertainty with the knowledge that even in the middle of a global pandemic, sound strategies will prevail. Here is what we learned…

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Etter + Rami: Independent Software Advisor

How Independent Is Your “Independent” Software Advisor?

In this article, we outline our independent approach to what essential things you should check before taking any advice on software licensing.    We are sure you will recognize that feeling of uncertainty you get before you commit your organization to its latest software license or SaaS agreement. The uncertainty as to whether it is the right deal, whether it is best pricing and terms, are you over committing or are you even buying the right components to be compliant.…

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Etter + Ramli: How a Client-Side Delivery Manager Can Benefit You

How a Client-Side Delivery Manager Can Benefit You

As you start the process of updating your ERP system, you should be prepared to have a strong project manager on your side. A client-side project manager is a specialized consultant who will act on your behalf, ensuring the project is run properly and every task is completed.   Client-side project managers work against your deadlines and financial plans utilizing a full suite of project monitoring tools, guaranteeing your project team collaborates intimately with the implementation partner. They additionally gauge…

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